1 Message
router pickup
I ordered a new router to my new apartment but I would rather go to a store nearby to pick one up today so I don’t have to worry about them leaving it outside or at the wrong place. Am I able to cancel the delivery and go pick one up at a store today instead?
XfinityThomasD
Official Employee
•
1.3K Messages
2 years ago
@user_ow2ph5 Thanks for taking a moment to create a post on our Community Forums. Congrats on the new place! You can certainly swing by a local Xfinity Store to pick up the equipment instead. They should be able to adjust the order to show pickup instead of delivery. However, depending on when the order was placed, the shipment may have already been created, so if you do receive a shipment you can always bring it into the Xfinity Store or UPS Store (no cost for shipping back) to have returned.
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