Skip to main content
user_b1phxc
1st Topic

Visitor

 • 

2 Messages

Saturday, January 24th, 2026 6:49 PM

Router not delivered

Hi we got a text saying our wifi router was delivered last night but it never showed up, what should we do?

For service at [Edited: "Personal Information"]. 

Question

 • 

Updated 

13 hours ago

 • Edited

5

1

0

Oldest First
Selected Oldest First

Accepted Solution

XfinityMarshante

Official Employee

 • 

848 Messages

13 hours ago

Hello @user_b1phxc, thank you for taking the time to leave a post.  Sorry to hear that your equipment shows as delivered but wasn’t at your location.

I can imagine how frustrating and inconvenient that must be. We definitely want to make sure you receive what you’re expecting.  Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. Since we have you in the DM already, we can continue there. Thank you. 

1

0

user_b1phxc

Visitor

 • 

2 Messages

Ok, my apologies. What are my next steps?

Like

Reply

13 hours ago

0

forum icon

New to the Community?

Start Here