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user_312k8o
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Saturday, December 14th, 2024 10:33 PM

Router not delivered

My router/modem was never delivered to my address. How do I go about getting it delivered? 

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Updated 

2 months ago

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XfinityBenjaminM

Official Employee

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1.8K Messages

2 months ago

 

user_312k8o Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to check and see what happened with the shipment. Pleas send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_qiyyxo

2 Messages

Okay my name is [Edited: "Personal Information"] my address is [Edited: "Personal Information"]  and I am waiting for my router I will not be home after 2:15 today 

(edited)

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2 months ago

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user_qiyyxo

2 Messages

[Edited: "Personal Information"] 

(edited)

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2 months ago

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XfinityAngie

Official Employee

 • 

1.7K Messages

 

user_qiyyxo, I would be happy to help. Please send your personal information in a direct message (DM). I removed your information from the public post. You need to follow these steps to do that. Let me know if you have any trouble.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

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2 months ago

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