Good evening @user_t5g2wx and thank you for reaching out to us on our Community Forums regarding your service issues—we appreciate you taking the time to contact us. I see that you’re currently without a connection and have already tried unplugging your equipment.
To help us troubleshoot further, could you please let us know:
How long has your connection been down?
What is the status of the power light on your modem?
Have you checked to see if there’s a known service interruption affecting your area?
XfinityAlyssaA
Official Employee
•
2.5K Messages
2 hours ago
Good evening @user_t5g2wx and thank you for reaching out to us on our Community Forums regarding your service issues—we appreciate you taking the time to contact us. I see that you’re currently without a connection and have already tried unplugging your equipment.
To help us troubleshoot further, could you please let us know:
You can check for any reported area wide interruptions by visiting our Status Center here:
https://www.xfinity.com/support/statusmap.
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