Visitor
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1 Message
Router no longer powers on
My Xfinity router is fully broken, and no longer powers on regardless of which (tested and working) outlet it is plugged into. I attempted to use the garbage AI chat to resolve this, but it was as worthless as one might expect. How can I get a replacement router?
XfinityDuron
Official Employee
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965 Messages
1 hour ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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