Visitor
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1 Message
Router has not been shipped
I recently moved to a new apartment and 5 days ago I purchased a WIFI plan from xfinity. I selected the wifi modem and router that came with the plan for free. After I paid the website said I would receive tracking details for the router once it had been shipped. I have not revied any emails and have also recieved any packages from xfinity. I need wifi for work reasons. Is there anyway for me to check the status of this package on the Xfinity website or do speak to any human support agent? How do I make sure my router is coming? I have been trying to get in concact with Xfinity and cannot find any way to do so.
EG
Expert
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110.7K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.7K Messages
2 days ago
Hello Josh_Seas thank you so much for taking the time to reach us here on our Xfinity Forums! Are you able to login to your account on xfinity.com with your created ID/Password, or on the Xfinity App? We can certainly check the status of any pending order and mailing for you, and help make any adjustments so that you get your services on ASAP.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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