1 Message
Router equipment sent to wrong address
Hi, I am a new Xfinity customer and noticed my set-up package was sent to the wrong address. I do not see the option to message Xfinity about this directly. Can someone please help me rectify the situation and get my set up delivered to the correct location?
XfinityJoe
Official Employee
•
1.3K Messages
1 year ago
Good morning @amyqu2000 We would be happy to check on this for you, though if the order has shipped we will not be able to reroute the package, and you would need to contact the carrier. We don't have a way to manage delivery once the equipment has been picked up from the warehouse.
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