Visitor
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3 Messages
Router Did Not Get Delivered
Good Morning,
I am currently moving and so yesterday, I got a message that the router was delivered however I was not home. I got an email yesterday with a picture saying the router was delivered.
The router was not delivered to my apartment because I checked late last night and earlier this morning. I wasn't able to open the picture from the delivery person and I wasn't able to get in contact with the delivery person to make sure my router was actually delivered.
Please let me know how I should go about solving this issue.
Kind Regards,
Kalyn [Edited: "Personal Information"]
XfinityAngie
Official Employee
•
2.8K Messages
7 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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EG
Expert
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119.5K Messages
7 hours ago
Concern moved here to the Customer Service help section.
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