Skip to main content
user_u4f7er
1st Topic

Visitor

 • 

3 Messages

09/15/2026 10:55 PM

Router delivery

I placed an order to have a router delivered to my new house. It was stated that the delivery would show up either same day or the next day. Seeing as how I made the order in the evening on Sunday, I figured jt would arrive on Monday.

It has yet to arrive. I did receive both an email and text saying the order was shipped Sunday night but in my attempts to see how long it would be to arrive or even see where my package is located, the AI assistant only redirects me to checking my notifications for the shipping notif it already gave me. 

I’m alright with the package arriving late but I want to know when exactly it will show up as I have to be out of the house for a majority of the day.

Question

 • 

Updated 

9 minutes ago

11

1

0

Oldest First
Selected Oldest First
XfinityAbby

Official Employee

 • 

1.3K Messages

2 hours ago

Hello @user_u4f7er thank you for taking the time to reach out to us! I understand how important it is to figure out when that package is coming. Did you by chance get a tracking number sent to your email? 

4

0

user_u4f7er

Visitor

 • 

3 Messages

@XfinityAbby​ I did not receive a tracking number. I only received a confirmation order via email and a text saying it was shipped. The confirmation email has a link to view only the order details but no access to seeing where the package is.

Like

Reply

2 hours ago

0

XfinityAbby

Official Employee

 • 

1.3K Messages

@user_u4f7er thank you for confirming that. I would like to take a look at the account so that we can see if there is a tracking number. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to send a direct message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 hours ago

0

user_u4f7er

Visitor

 • 

3 Messages

Conveniently enough, I just got a text saying they were on the way with the package. Problem solved haha. Might’ve been a longer delay than normal. Thanks for helping though

Like

Reply

27 minutes ago

0

XfinityAbby

Official Employee

 • 

1.3K Messages

I am glad that you got that text @user_u4f7er! Hopefully it will be there soon! Did you want us to keep this open for a few days to make sure that you get everything set up with no issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

9 minutes ago

0

forum icon

New to the Community?

Start Here