Visitor

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1 Message

09/10/2026 11:15 PM

Router Delivered Too Early Before Move-in

Hello, I am moving at the end of the month and set up my Xfinity so service would stop September 30 at my old place and start October 1 at my new place. However, as soon as I arranged that, my new router was shipped to the new address that I won't move to until October 1. I want to make sure that I am not responsible for this package if it gets stolen in the next 3 weeks before I move and that I can get sent another router at the proper time.

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Official Employee

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1K Messages

2 hours ago

Modems that are stolen should be reported as such. Is there anyway that you can recover your modem at this time? 

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