Hi there, @user_eh5hx9! You are at the right place for further help with your equipment. We can get a visit set up. If you have a Xfinity modem, you can swap it for a new one at the local Xfinity store. I need some additional information. Is your modem light on, off, or flashing? If it is on or flashing, what color is it like white, amber, or blue?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed.
XfinityRay
Official Employee
•
4K Messages
5 hours ago
Hi there, @user_eh5hx9! You are at the right place for further help with your equipment. We can get a visit set up. If you have a Xfinity modem, you can swap it for a new one at the local Xfinity store. I need some additional information. Is your modem light on, off, or flashing? If it is on or flashing, what color is it like white, amber, or blue?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed.
0
0