Visitor
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1 Message
roku what to watch list is blank
Four Roku devices and all of their "what to watch" lists are blank and will not populate any content. I swapped one out for a Fire Stick, and the same issue exists. It seems to me that Xfinity made a change causing this issue. I'd say this started about a month or two ago. Any suggestions to resolve this would be appreciated.
XfinityJon
Official Employee
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816 Messages
2 hours ago
Good afternoon user_9nc28s I would be happy to see if we could troubleshoot this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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