C

Visitor

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2 Messages

Fri, Jul 15, 2022 11:15 AM

Roku device offered but not received

This is probably the wrong place to post this but trying to contact Xfinity to find out where the Roku device is, that the sales agent offered over 3 months ago on service sign up.

Accepted Solution

XfinityPaula

Official Employee

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392 Messages

5 months ago

Hello @cbtree_9b19f1 You are in the right place for help! While I'm not familiar with offering rokus for accounts, we do have a device that is like a roku called the Xfinity Flex streaming box. It offers many of the same features like a roku, but also comes with free content from Xfinity and premium access to peacock! I would love to check out the account to see what happened and why the device was never received. Would you please send us a direct message with your name and service address?

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Visitor

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2 Messages

@XfinityPaula​ sounds like I'd lose a lot of my content and channels if I switched over to your device. In that case, thanks.. but no thank you.

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