Fri, Jul 15, 2022 11:15 AM
This is probably the wrong place to post this but trying to contact Xfinity to find out where the Roku device is, that the sales agent offered over 3 months ago on service sign up.
5 months ago
Hello @cbtree_9b19f1 You are in the right place for help! While I'm not familiar with offering rokus for accounts, we do have a device that is like a roku called the Xfinity Flex streaming box. It offers many of the same features like a roku, but also comes with free content from Xfinity and premium access to peacock! I would love to check out the account to see what happened and why the device was never received. Would you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessaryClick the "direct messaging" icon or https://comca.st/3J0ir1lClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it
@XfinityPaula sounds like I'd lose a lot of my content and channels if I switched over to your device. In that case, thanks.. but no thank you.