Rod technician

Thanks for reaching out @user_s7ejgs! I can understand how frustrating that must be, especially when you were expecting service and took the time to provide clear instructions to reach your unit. Having the appointment canceled like that is definitely not the experience we want for you.

We’ll need to schedule the soonest appointment as quickly as possible. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity
6. Support" from that list.
7. An "Xfinity Support" graphic will replace the "To:" line.
8. Type your message in the text area near the bottom of the window.
9. Press Enter to send it.