Roaming charges dispute

Hello,

I just got off the phone with Bill in the Philippines, an Xfinity customer support member who told me that the $150 roaming data usage was before I activated my global travel pass. Failing to give me logs of the time as proof. Because I know it was on airplane mode until I reached the hotel in Paris and then I promptly got the travel pass activated after which I got message saying I have $150 of additional chargers. 

Please review my account and see that I had the global pass activated. 

Thank you.