Riverton, Utah store needs training

Upgraded my phone and brought another line onto my account.  Two xfinity team members told me that i could either drop off my old phones at the store or mail them.  Tried returning to the store and was told to take the phones to the UPS store.  They would scan the labels and take care of it.  UPS store instructed me to go to USPS. USPS couldn't scan the labels and instructed me to print them and box the phones.  Pretty much nothing I was told by the xfinity employees was correct!

Now the phones were late shipping due to misinformed or lazy employees.