Visitor
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1 Message
Ripping me Off
I have read this problem multiple times, so clearly whatever system you are using to track the return of your routers is flawed.
I have been incredibly ill, and I am so frustrated that I now have to deal with Comcast ripping me off even after I have cancelled. My husband drove to the xfinity store and returned it, and now I have had to hunt down the thing that was hurting my credit, and it turns out it is something I dealt with 6 months ago.
I tried sending a direct message, but there was no option to on my account.
Your directions for sending a DM do not work. I require another solution. Is there another platform that doesn't suck? There is no "DM Icon in the upper left.
These directions do not work:
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
EG
Expert
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114.6K Messages
13 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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114.6K Messages
13 hours ago
@user_cpt38e
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityThomasB
Official Employee
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2.4K Messages
12 hours ago
Good morning user_cpt38e
The direct message feature is not unlocked until you had made your first post. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving responses right away. Sometimes you may receive a reply from an employee, but more likely, you will receive assistance from another Comcast customer. If you do receive a reply from an employee, they will invite you to send us a direct message if needed. Since this was your first post, you might need to log out and then log back in to see the direct message option. Once you are back logged in, can you send a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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