Visitor
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4 Messages
Rip off
Right. I got [Edited: Language] over no iPad no upgraded phone even though I was gonna trade mine in and now 3-4 months in my bill gets jacked up $10 for no reason. The reason I came here n left the previous company was better internet same price I was paying and the perks and bonuses I was promised and then never got and was told that sorry not sorry, I was lied to and there’s nothing I can do about any of it. Ima call the bbb and make a negative review on every platform Or way possible. I will go out of my way and try my hardest to convince everyone I know who has Xfinity or is thinking of moving to Xfinity to turn around n go somewhere else, anywhere else. I know I will be leaving as soon as my contract is up!
XfinityMarshante
Official Employee
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697 Messages
23 hours ago
Hello @user_2yxduu, thank you for taking the time to leave a post. Sorry to hear about your experience. I can understand how frustrating this must feel, especially after expecting certain perks and then seeing your bill increase unexpectedly. That’s not the experience we want for any of our customers. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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Expert
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33K Messages
21 hours ago
@user_2yxduu
If you joined 3 - 4 months ago with a perk of an iPad you need to be a customer in good standing for 90 days [no late or slow payments], and no changes to your plan, your iPad should probably be ready to ship soon. You can check on it here:
(edited)
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