Rio Rancho, NM

No internet service for six hours now. There has been no update or a time given for restoration. When you call customer service, it will hang up on you if your phone number matches the address of the outage. Can’t even talk to a person.
second time in two months we’ve had an outage in our area.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

120.3K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityThomasA

Official Employee

•

3.8K Messages

11 hours ago

user_zkyfit- Thank you for your feedback and for reaching out. Keeping your services accessible and reliable is more important than ever, and we understand how important it is to stay connected. Our Technology and Engineering teams work around the clock to support network operations and help ensure the best possible performance and reliability. Sometimes interuptoins can occur and when they do for the latest updates regarding your services, we recommend using the Xfinity app, visiting the Xfinity Status Center or texting OUT to 266278 (COMCST).

Tip: Save 266278 (COMCST) to your contacts for quick access to service updates and text commands.

Message and data rates may apply.

0

Customer Service

user_zkyfit

Rio Rancho, NM

EG

XfinityThomasA

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