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user_e9rs2e
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09/08/2026 9:04 PM

ridiculous!!

I had xfinity installed almost three weeks ago.   I explained before installation that I wanted to keep my home number.   I STILL DO NOT HAVE A WORKING HOME PHONE!!  I have called several times, each time being promised this would be taken care of.   My first two calls lasted 30 minutes each and nothing was done.   I spoke with an escalation specialist last week; again was promised this would be taken care of and I'm still waiting.

I've had multiple promises of a call back and of course no one has called me back.   I'd like to stay with Xfinity, but they are making it next to impossible.    If someone can call my cell before day's end, I will consider keeping Xfinity!!

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Updated 

46 minutes ago

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XfinityThomasD

Official Employee

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2K Messages

46 minutes ago

 

user_e9rs2e I'm sorry to hear about your experience and trouble with your Voice service. Our team can offer help here digitally if you'd like. We can review the existing tickets and the escalated ticket to see what's going on. Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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