Rewards

I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given

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XfinityJohnG

Official Employee

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3.3K Messages

3 days ago

We will be happy to look into any issue with your membership issues. I will need you to send over that direct message with your account information. You can see the steps on sending that direct message at the

How to: Direct messaging within the forum | Xfinity Community Forum link.

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EG

Expert

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122.9K Messages

3 days ago

Concern moved here to the Customer Service help section.

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user_rhaj8f

Visitor

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7 Messages

Thank you. I spoke with Xfinity again today- hoping they will fix my problem with rewards

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2 days ago

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XfinityJohnG

Official Employee

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3.3K Messages

I am glad to hear that you reached an agent. You can always keep us posted here if that is resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 days ago

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user_rhaj8f

Visitor

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7 Messages

Seems like a simple thing-should not take so long to fix-everything else works. I will keep you posted. Thank you

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2 days ago

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Kid_Crafty

New Poster

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3 Messages

3 hours ago

My account says the same thing, was this resolved with an agent?

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Customer Service

user_rhaj8f

Rewards

XfinityJohnG

EG

user_rhaj8f

XfinityJohnG

user_rhaj8f

Kid_Crafty

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