Rewards

I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given

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XfinityJohnG

Official Employee

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3.4K Messages

6 days ago

We will be happy to look into any issue with your membership issues. I will need you to send over that direct message with your account information. You can see the steps on sending that direct message at the

How to: Direct messaging within the forum | Xfinity Community Forum link.

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EG

Expert

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123K Messages

5 days ago

Concern moved here to the Customer Service help section.

4

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Kid_Crafty

New Poster

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3 Messages

3 days ago

My account says the same thing, was this resolved with an agent?

1

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XfinityBenjaminM

Official Employee

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3.5K Messages

Kid_Crafty Hi there! Thank you for reaching out. We'll need to take a closer look at this to see what is going on. Please send a Direct Message with your full name and address.

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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3 days ago

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Customer Service

user_rhaj8f

Rewards

XfinityJohnG

EG

Kid_Crafty

XfinityBenjaminM

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