Visitor
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6 Messages
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
Visitor
•
6 Messages
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
XfinityJohnG
Official Employee
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3.3K Messages
24 hours ago
We will be happy to look into any issue with your membership issues. I will need you to send over that direct message with your account information. You can see the steps on sending that direct message at the
How to: Direct messaging within the forum | Xfinity Community Forum link.
1
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EG
Expert
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122.8K Messages
2 hours ago
Concern moved here to the Customer Service help section.
2
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