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user_rhaj8f
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11/04/2026 10:39 PM

Rewards

I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given 

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XfinityJohnG

Official Employee

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3.3K Messages

24 hours ago

We will be happy to look into any issue with your membership issues. I will need you to send over that direct message with your account information. You can see the steps on sending that direct message at the 

How to: Direct messaging within the forum | Xfinity Community Forum link.

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EG

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122.8K Messages

2 hours ago

Concern moved here to the Customer Service help section.

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user_rhaj8f

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6 Messages

Thank you. I spoke with Xfinity again today- hoping they will fix my problem with rewards 

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XfinityJohnG

Official Employee

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3.3K Messages

I am glad to hear that you reached an agent. You can always keep us posted here if that is resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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