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hsciii
Rousing Reactor
Expressive Exchange
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Contributor

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39 Messages

Thursday, March 5th, 2026 9:29 PM

rewards

I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. 

I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then suddenly it is not available anymore. 

Question

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Updated 

13 hours ago

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Oldest First
Selected Oldest First
XfinityChelseaB

Official Employee

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2.2K Messages

15 hours ago

Hello @hsciii, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Is this happening on all rewards that are available to you or just specific ones? 

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hsciii

Contributor

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39 Messages

13 hours ago

I understand the first come first serve. The issue is I get the notification to redeem and it isn’t there. Then the next time it is there and all redeemed. 

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XfinityChelseaB

Official Employee

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2.2K Messages

@hsciii, We would like to look into this more for you! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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