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hsciii
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40 Messages

Thursday, March 5th, 2026 9:29 PM

rewards

I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. 

I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then suddenly it is not available anymore. 

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8 hours ago

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XfinityChelseaB

Official Employee

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2.4K Messages

5 months ago

Hello @hsciii, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Is this happening on all rewards that are available to you or just specific ones? 

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hsciii

Contributor

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40 Messages

It happens on amazon books and fandango movies, other things too I can’t remember specifics.

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5 months ago

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XfinityChelseaB

Official Employee

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2.4K Messages

@hsciii, Is it happening on the same day the reward shows up in the Rewards Section?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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hsciii

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40 Messages

It happens within the hour of the alert to claim the reward. So, I get the pop up, tap it, get to my rewards, reward isn’t there, go back within minutes  or within the hour and the reward is sold out. So, it never shows up in the reward section to get until after they are all taken. 

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5 months ago

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XfinityBradM

Official Employee

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1.5K Messages

Those rewards are on a first come, first served basis and only have a limited number. It would not surprise me if folks have figured out when those rewards appear and are able to redeem them right as they are released. Waiting for the notification on the app would potentially cause delays. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 months ago

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hsciii

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40 Messages

5 months ago

I understand the first come first serve. The issue is I get the notification to redeem and it isn’t there. Then the next time it is there and all redeemed. 

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XfinityChelseaB

Official Employee

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2.4K Messages

@hsciii, We would like to look into this more for you! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 months ago

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Jmooney0924

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1 Message

9 hours ago

This same thing just happened to me today regarding the $10 Starbucks card. I came here to see if I could find out what time things are released as I got the notification and kept searching the app for the reward and it was no where to be found. I just went back in to the app and now they are all claimed. 

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user_p4xjfv

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1 Message

@Jmooney0924​ Same boat here, sadly!

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9 hours ago

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hsciii

Contributor

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40 Messages

@Jmooney0924​ same for me. 

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9 hours ago

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XfinityDilary

Official Employee

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3.5K Messages

 

Jmooney0924. I can understand how frustrating that would be, especially after receiving the notification and actively searching for the reward. These offers are often available in limited quantities and are claimed on a first-come, first-served basis, which can sometimes result in them being fully redeemed shortly after they become available. While we don't have visibility into the exact release times for rewards, we appreciate you sharing your experience and feedback. I'll be sure to pass it along, as I can see how having clearer information about availability and release timing would be helpful. We hope you'll have better luck with future rewards and promotions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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