Rewards

I was promised a $200 gift card to either Amazon or Uber Eats when I signed up for WiFi but I have not found a way to redeem this. I also tried getting in contact with an agent but the stupid live chat is only a bot and there is no way to talk to a real person even though it promises that it will do so.

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XfinityAngie

Official Employee

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2K Messages

4 days ago

user_25dtjp, Thank you for reaching out to Xfinity Support. I would be happy to help. Was this the Xfinity Turbo University deal? If so, you needed to complete the SheerID verification. Was that done?

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user_25dtjp

Visitor

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2 Messages

yes it was, I have no idea what that is or how to do it

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4 days ago

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XfinityAngie

Official Employee

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2K Messages

user_25dtjp,

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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Customer Service

user_25dtjp

Rewards

XfinityAngie

user_25dtjp

XfinityAngie

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