user_pil67a Good morning, and thanks for reaching out about a reward redemption issue. What reward are you trying to redeem, and can you confirm you are logged in with the primary user ID when trying to redeem it for me please? Rewards require the Primary ID for redemption, and causes problems for a lot of customer used to using one like a Manager profile.
user_pil67aI would be happy to look into that gift card promotion and status with you.To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityEricB
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