1 Message
Rewards
I have been a customer since 2013 and now today my Xfinity reward status is gone from my account. I have been on the phone for almost 3 hours. Talk to people in the United States then got transferred to the mobile department then got transferred to Egypt this is getting ridiculous. And I would’ve greatly appreciate it. If this gets fixed I have never won a thing, but it is nice to try and to get a free movie and discounts.
XfinityAldrik
Official Employee
•
2.2K Messages
1 year ago
Thank you for reaching out to us on our community forums @Jennifer_444! We are truly grateful for your loyalty for over 10 years and can certainly assist with this issue! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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