REWARDS

A tech came out and reset my router and changed my wifi password. Now my app no longer shows my platinum rewards, and the app just tells me I am not eligible for rewards. This is the 2nd time I have had a similar problem and gave lost my rewards. Can someone please assist?

Responses

XfinityKaren

Official Employee

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25 Messages

1 year ago

Hi there @user_fadafe that's definitely a strange situation. Are you logged in with your primary username?

2

0

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user_fadafe

Visitor

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3 Messages

Yes. It looks like when the tech reset my password, it wiped out my original date of eligibility and now says I my account is not eligible for rewards. I now have a ticket open. I believe with the rewards team. Thank you

1 year ago

0

XfinityMartyR

Official Employee

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2.2K Messages

@user_fadafe That is an odd situation, and shouldn't happen that way at all. The Xfinity Rewards team will be able to get this figured out for you.

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1 year ago

0

Customer Service

user_fadafe

REWARDS

XfinityKaren

user_fadafe

XfinityMartyR

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