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carl5056
Expressive Exchange
Conversation Starter
Conversationalist

Contributor

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27 Messages

Thursday, August 24th, 2023 4:57 AM

Closed

REWARDS

I have a couple of questions about the rewards.

First, on your home page, you say I can get Sunday Ticket at a discount if I claim the reward. Except, when I go to rewards, it isn't there.

Second, if it was there, it says I have to claim it, then sign up for TV. What if I already have TV service? Can I not get it? Is that why it isn't showing up?

Third, you say I can get an Apple Watch "on you" and I can get a code to enter at checkout. Since it's "on you" does that mean the watch itself is free? And I went through the checkout process, UP TO FINALIZING the transaction, and no where did it say where I can enter a code. Trying to scam people into getting a watch because they don't notice there isn't a place to put a discount code?

Question

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Updated 

2 years ago

555

4

XfinityDena

Official Employee

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3.2K Messages

2 years ago

Thank you for reaching out @carl5056! I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get the order resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below. 

 

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

 

Per NFL Sunday Ticket Xfinity Rewards Promotion, please check out the link: https://www.xfinity.com/support/articles/nfl-sunday-ticket-xfinity-rewards-promotion. The available promotional offers are as follows:

  • New Xfinity Internet and TV* customers
  • Existing Xfinity Internet customers adding TV*
  • Existing tenured Xfinity Rewards customers (Diamond and Platinum only) with Xfinity Internet and TV 

*Requires Choice TV or above; Prepaid Internet customers not eligible.

2

0

carl5056

Contributor

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27 Messages

@XfinityDena​ That sounds really good. Except it doesn't work. I am a platinum rewards member, and the NFL promo isn't there.

2 years ago

XfinityAnthonyT

Official Employee

 • 

1K Messages

Let me take a look at your account and see what I can find for you. Please send a DM to XFINITY SUPPORT with your name and address please. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

dougk2

Contributor

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122 Messages

2 years ago

I too observed this. The "apply promo code" function did not accept the code I was given from Xfinity Rewards, and there appears to be no other place to enter the code. Can someone advise on this?

(edited)

2

carl5056

Contributor

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27 Messages

@dougkinzinger​ Where was the "apply promo code" option? I got all the way to the final check-out page and never saw it.

2 years ago

0

carl5056

Contributor

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27 Messages

@carl5056​ Never mind, I found it. My code worked, though. I already have a Google watch so I don't want one, anyway. I was just curious about where "on us" actually meant free. I think they would get upset if I gave you my code, though. ;-)

2 years ago

0

user_9c6f8c

1 Message

2 years ago

Is there any update on this? I keep clicking links everywhere and still can't find it thru xfinity

1

XfinityDilary

Official Employee

 • 

2.1K Messages

Hello, @user_9c6f8c. Thanks for commenting on our community forums. What specific rewards are you having issues with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_11bd40

1 Message

2 years ago

I am trying to find out about the 'On Us' Apple Watch.  It doesn't seem to exist based upon my phone calls to Xfinity.  I am attaching the post from you folks explaining it, but both marketing and mobile say no to it.  Can you assist?  Post is from XfinityGabriel.

Thanks,

Jack

3

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_11bd40, Good morning! Please send us a DM so that we can check into this for you. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

BobbySevenSevenSeven

Contributor

 • 

77 Messages

@user_11bd40​ Hi.  I'm just curious if you got your watch "on them"?    I sure wasn't able to!    I put in for the promotion, but on September 5h got an email that the Apple Watch SE is out of stock.  However, the email went on to say the $299.99 could be applied to the purchase of another Apple watch.   Furthermore the reward period was explained, in fine print, to end on 21 September.

Well, I got an iPhone on 20 September, at the Xfinity Shop in Philadelphia, but the Agent there told me the stores could not use the promotion for some reason.  I'd have to do it at home.   I went to do it very early on the 21st, and there saw the promotion had been pulled.   When I called Xfinity Mobile, they said it ended as scheduled, on the 20th.    I double checked both the email and the reward specs - and it says the 21st.   No one has been able to  help me either by calling back the 888 number, at the Shop, or so far on this forum.    

I'm truly leaning toward a bait-and-switch assumption.  


2 years ago

0

user_b7a4a2

1 Message

That's exactly what they are doing, bait & switch. They're crooks, and they hate their customers

2 years ago

0

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