U

Visitor

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1 Message

Fri, Jan 14, 2022 7:25 PM

rewards

[Edited: "Language"]  shows i'm ineligible and NO ONE at comcast can fix this.  such garbage after all the money ive given them.  i'm 2 seconds from canceling everythign & going with FIOS. [Edited: "Language"]

Official Employee

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271 Messages

4 m ago

@user_68ff56

 

Good afternoon, I am sorry to hear about the account issues you are experiencing with the XFINITY Rewards program. We certainly want to make sure you are rewarded for your time and loyalty. Let's make sure this gets addressed. Can you please send our team a Private Chat Message with your full name and address? To send us a Private Chat Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a chat session.

Visitor

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1 Message

2 m ago

I also got an "ineligible" message though I'm a full xfinity customer and have been for decades.

Official Employee

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258 Messages

Hi, @user_221814. Thank you for bringing this to our attention. To join Xfinity Rewards, you must be a current Xfinity TV, Internet, Home or Voice customer with a current and active Xfinity account in good-standing, be the primary user and be 18 years of age or older.

 

Please see the Xfinity Rewards Terms and Conditions for more details.

 

If you feel that you meet the eligibility requirements for Xfinity Rewards and that you're getting this eligibility error by mistake, please send our team a direct message with your full name and full address so that we can look into this further. 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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