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user_5g3ihv
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Sunday, December 1st, 2024 11:25 PM

Rewards / Wicked Tickets

I'm a platinum rewards member and went into Xfinity Rewards to redeem the active Wicket tickets offer. However, I'm unable to find it anywhere within the Rewards section, even though it is still an active promotion. It looks like this is an ongoing issue for others as well?

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Updated 

24 days ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

25 days ago

Good evening @user_5g3ihv, and thank you for reaching out on our Community Forums with your Rewards issue, we appreciate it. I'm sorry to hear that you are having trouble redeeming the Wicked tickets offer. Our team is happy to look further into your concerns. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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user_qgkztf

4 Messages

25 days ago

I am also having the same problem. I am diamond level but the offer does not appear on my rewards page. 

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XfinityMarcos

Official Employee

 • 

2K Messages

Hello user_qgkztf, I love a good rewards program, so I'm happy to see you're checking out all the awesome exclusives we offer on Xfinity Rewards. Especially with your Diamond tier, you get a ton of good ones. By chance, do you happen to know if you're signed in as a Primary or Manager user role? Also, were you able to view that reward in the past?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_qgkztf

4 Messages

@XfinityMarcos​ Yes - I am the primary on the account and I was able to see it in the past, but it is no longer on my page when I log in.

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24 days ago

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XfinityAmandaB

Official Employee

 • 

1.7K Messages

 

user_qgkztf Thank you so much for confirming that for us. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

0

user_qgkztf

4 Messages

@XfinityAmandaB​ Thank you! I just sent a direct message. 

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24 days ago

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