Visitor
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4 Messages
rewards tier
I'm in the gold rewards tier. I think I should be in a higher tier because I have been a steady customer since 2010. I have moved twice during that time, but reconnected right away at new address. I don't know my full account number from other address but I have old xfinity emails with the last 4 of the account number that goes back to 2010.
XfinityAldrik
Official Employee
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2.5K Messages
3 years ago
Thank you for reaching out to us @user_554b72! Our team can most definitely assist with correcting your Xfinity Rewards Tier. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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