Rewards Tier Wrong

I am trying to get my rewards tier to the correct level after I recently moved. We were Diamond at our previous address and the level at our new address is Silver. There was no discontinuation of service between the moves. On July 28, 2023, I filled out the form online with both new and old addresses and how long we were at each address. I received an email the same day with the subject You’re now a Diamond member of Xfinity Rewards! However, when I log in to my account online or in the app, it still shows me as Silver. Any help you can give me with this matter would be greatly appreciated.

Responses

XfinityEva

Official Employee

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1.6K Messages

2 years ago

Thank you @user_93499a

for visiting our Xfinity Forums for help with your status. We want to make sure you enjoy your perks through the Xfinity Rewards! Please send us a direct message with your full name, new and previous address and the ticket number if available. Thank you in advance!

To direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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XfinityKei

Official Employee

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1.5K Messages

2 years ago

@user_93499a “We want to thank you for reaching out on the Community Forum for support with your Rewards issue. We are glad we were able to resolve it for you! Never hesitate to create another public post for any of your future account and service needs!”

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Customer Service

user_93499a

Rewards Tier Wrong

XfinityEva

XfinityKei

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