Visitor
•
1 Message
Rewards tier wrong
I am currently classified as a Gold member, but I believe I should be recognized as a Platinum member. I have been a loyal customer of Xfinity since 2016, but my membership status only seems to reflect my activity from 2018 onwards. This discrepancy may be due to the fact that I have been residing in my current home since 2018, and my past records are not being taken into consideration. I kindly request your assistance in rectifying this issue.
EG
Expert
•
107K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEricB
Official Employee
•
1.7K Messages
1 year ago
Hello @user_02dc6c, and thank you for reaching out with you rewards level concern. We would be happy to assist with getting this corrected for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0