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Rewards tier stuck on Gold
I've filled out the form on the Xfinity Rewards site to update my tier to Platinum three times. Each time, I've received an email stating that I've been upgraded to Platinum, but my rewards page still only shows that I'm on the Gold tier.
XfinityChelseaB
Official Employee
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1.6K Messages
2 years ago
Hello @user_65f9a0, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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