New Poster
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3 Messages
rewards status
Good afternoon Xfinity, I have been a customer since 07 and had platinum status. currently I see that my status has changed to silver can you provide support or answer to why the change?
New Poster
•
3 Messages
Good afternoon Xfinity, I have been a customer since 07 and had platinum status. currently I see that my status has changed to silver can you provide support or answer to why the change?
Accepted Solution
XfinityAmandaB
Official Employee
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1.5K Messages
5 months ago
@nickthead Thank you so much for making a post for help with your Xfinity rewards tenure. I would be puzzled as well if something that was based off my tenure had changed without any changes on my part. I am not sure of any reason your tenure would change however this is an easy fix! If you check out our Xfinity rewards support page: https://www.xfinity.com/support/articles/xfinity-rewards-faq Look for the TIER AND TENURE section. You will see a few options to help correct any tenure issues including this direct link: xfinity.com/support/rewards Once you log in with your Primary Xfinity ID let us know and our rewards team will take care of it for you. Super quick and not waiting around for help! Let me know if you have any issues submitting your information to our Rewards Support Team!
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