Visitor
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1 Message
Rewards, same as others. I've been a continuous Comcast/Xfinity member since 1990 which should put me in Diamond tier but I am in Silver.
Hello, I called customer service and we wasted an hour not getting anywhere. They said they would get back to me but never did. I am still in Silver tier. I read some other posts and I can't direct message anybody, there is no prompt next to the notification bell or I don't have permission to access. Please resolve this. I can confirm my address and verification wherever necessary. Thank you.
XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@Mpeters500
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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