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donleo221
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7 Messages

Sunday, February 18th, 2024 4:08 PM

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rewards reversal

I had someone click on getting the free internet camera that is listed on the reward page.  Is there a way to reverse this as the fine print says this is a commitment of 24 months.

I guess I would see a charge of 2.50 and a credit of 2.50.  If I cancel apparently the credit is no longer valid, the problem is they do not say the cost of the camera.  Can I assume it is $60, and if I cancel after a year does that mean I will only owe $30. Apparently this free camera is only for new internet customers within 30 days. I do not qualify because it has been over 30 days so I should not even have been offered this.  Can this just be reversed?

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Updated 

1 year ago

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XfinityThomasD

Official Employee

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1.2K Messages

1 year ago

 

donleo221 Thanks for creating a post on our Community Forums. From my understanding, the Xfinity Reward for a free indoor security camera, which is usually a normal cost of $120. It would have an installment charge, as well as a credit to offset, of $5/month for the 2 years, but there wouldn't be any change to your service or requirement to add Xfinity Home Security services as well. If you were to cancel your services within that 2-year timeframe, the remaining amount would just be billed out on the final statement. I apologize that I don't believe there would be an option to cancel the reward once past the 30-day window.

 

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donleo221

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7 Messages

I just clipped the coupon on 02/11.  The reward stated "Must redeem this reward within 30 days of service activation date." My service date was in December so I really do not qualify. Since it was just clipped, is it still impossible to reverse. Also I think it is for the $60 camera advertised since it says  "You’ll see a credit for $2.50 per month on your monthly Xfinity bill for the next 24 months." Thanks for your quick response.

1 year ago

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XfinityThomasD

Official Employee

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1.2K Messages

1 year ago

 

donleo221 Thanks for the clarification on the reward! There are a few different offers and of course, it depends on the Rewards Tier and customer tenure. While I'm not 100% sure if it is possible, it wouldn't hurt to check at least! We can see about creating a ticket to have our backend team investigate it further for us. Would you please send our team a direct message with your full name and full address?
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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donleo221

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7 Messages

1 year ago

I reread your past comment and since it doesn't change anything else on my billing, I'll be ok with it. If I do cancel I now understand I would just pay the remaining amount.  So that is a relief that I didn't open up new charges. We can close this issue and thanks again!

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XfinityVianney

Official Employee

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2.1K Messages

@donleo221 I'm glad we could provide some peace of mind. I'm happy to hear you are taking full advantage of the great offerings on Xfinity Rewards. Every chance I get, I do my best to bring more awareness to the program to all our customers. We appreciate you giving us some time to answer your question. If you need us in the future, we'll be here. You have a great community of Xfinity employees, Xfinity experts, and even fellow customers who are always here to help. 

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1 year ago

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