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user_os1pyx
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Visitor

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1 Message

Thursday, May 29th, 2025 10:33 PM

Rewards promised when we signed up with 4 cellular lines.

We switched from Verizon to xfinity with our cell phones. We were suppose to get a $400.00 gift card. I was not able to get it from my E-mail. Would you be able to send us the gift card in the mail? Instead of on my E-mail?

Question

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Updated 

2 days ago

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XfinityDilary

Official Employee

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2.2K Messages

2 days ago

user_os1pyx Thanks for reaching out to Xfinity Support for assistance. We can help with your gift card concern. Could you please send our team a Direct Message with your name and service address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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