Anon2's profile

Contributor

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129 Messages

Friday, September 10th, 2021 1:00 PM

Closed

Rewards program - worth it?

If I joined the program, I would be platinum level. Are the rewards worth it? Or will I be subjecting myself to a whole new load of marketing blasts for only fairly good discounts?

Problem Solver

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1.3K Messages

3 years ago

@Anon2 Hi there! Great question and totally get the worry about the marketing blasts. Xfinity Rewards will offer customers a mix of special perks, unique experiences, and product benefits including $1 movie nights, digital discount codes to sites like the NBC Store or https://comca.st/2X2SLi2, tickets to local sporting events, and more! This link provides more details: https://comca.st/38Ydpm0

Contributor

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129 Messages

@XfinityJodie 

Thanks.  I had already visited the info page and saw the "...special perks, unique experiences..." spiel - I'm looking for feedback from customers in the program, whether they've gotten anything worthwhile out of it.  I appreciate your input but know better than to listen to marketers!

Official Employee

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1.6K Messages

You're welcome, @Anon2. It's important to us that you're well informed, so please let us know if you have any additional questions or concerns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I too am concerned with being shown a page to join this, and it stating that we accept the terms and conditions by joining, but there is no link to be able to read what the conditions are.
  Xfinity Raul, can you give us a link on the terms and conditions? 

(edited)

Official Employee

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1.7K Messages

Welcome to our community forum, @Remmim! Thank you for taking time out of your day to reach out about the terms and conditions of our new Rewards Program! We started the program to show how much we appreciate our loyal customers and I definitely want you to start taking advantage of the perks right away! You can view the terms and conditions here

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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7 Messages

3 years ago

Don’t do it! I signed up ,I’m a diamond member.I bought one of there specials,they charged my credit card.But never sent me a confirmation email.I called Comcast to find out about my purchase.Was on phone

 for 3 hours . They don’t have a clue about the program or how it works. They gave me a phone number to call for the rewards program. I was on hold for an hour.Called back again ,all automated.left my #,never called back. Called again ,takes 10 minutes to get through there automated vet process, this time got disconnected.Called xfinity to try to get some answeres,to no avail.I’m out $47.And never talked to a live person,disgusted and frustrated . Thinking of canceling Comcast all together.

Administrator

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662 Messages

Hey @45red, thank you for commenting here on the Xfinity Support Forums. We can look into this specific issue for you if you'd like, we have an escalation process for missing rewards. We actually have official employees here like myself and my colleagues who can help out if you'd like us to take a look into this issue for you. You can send us a direct message by using the following directions:

To send a direct message:

 

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

 

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 

EDIT: Corrected post details after more information received.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 years ago

I can't believe this is all xfinity offers loyal long term customers. A discount on my bill would help. Or a senior discount. Not something that 'allows' me to spend more money on top of the already too high xfinity charge that I can barely afford. Each year the bill gets higher and higher. Then you call and MAYBE they find you a deal that is a little below the increase. But...........if you are a new customer you get deals to much lower prices which are not available to long term loyal customers. Really? Almost every business offers senior discounts, and you don't even have to be a long term customers. You just have to be old, what a concept?! Those businesses understand that most seniors have a fixed and mostly pretty low monthly income. Why is xfinity so greedy? This rewards program doesn't cost them a penny, way to go XFINITY. Thank for nothing, sadly you don't really appreciate customers who have been loyal for a long time, not as long as they are scraping to pay the high bill every month. I really like what I get but will unfortunately not be able to keep it up much longer. I just simply can't afford to pay almost $200/month. I am already shopping around to see if I can find a more affordable deal with another company. Sadly, xfinity doesn't show any compassion for your seniors in this country!

Gold Problem Solver

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541 Messages

Good evening, @user_53b7c6, and thank you for taking time out of your evening to reach out through our Community Forums page with your billing concerns. As my household is also on a tight budget, I can truly understand your frustration at seeing an increase in your bill. This is never the experience we want for any of our valued customers. While we do not offer a senior discount, we strive to help our customers find the best plans to fit their needs and their budget.

 

If you would like to review your plan and options we may have available, please send us a Private Chat Message, and we would be glad to take a look.

Here's the detailed steps to send a Private Chat Message:

• Click "Sign In" if necessary

• Click the "Private Chat Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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