Visitor
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1 Message
Rewards only showing Summer of Movies Splash Page
Hello,
I hope all is well. I have been signed up for the rewards program since 2021/2022, however, I am unable to access any rewards. I have tested on the app, Google Chrome, Microsoft Edge and Safari. Cleared cache and cookies on all, and I am still only seeing the Summer of Movies image. I am signed in as the primary on my account and listed as "gold" member. Thanks for the help in advance.
Accepted Solution
XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@WKURainwater
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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