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user_uhcjmz
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2 Messages

Sunday, December 29th, 2024 9:18 PM

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Rewards not working

Why am I suddenly not able to access my rewards anymore? I can’t find info on which plans are ineligible anywhere

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1 year ago

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XfinityMartyR

Official Employee

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2.8K Messages

1 year ago

 

user_uhcjmz Thanks for reaching out! Are you seeing an error message, or code when you try to access your Xfinity Rewards page? 

 

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user_uhcjmz

2 Messages

I’m getting an error stating I’m ineligible 

1 year ago

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XfinityAmandaB

Official Employee

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2.8K Messages

 

user_uhcjmz Thank you so much for that detail. There are a few things that could cause that message if you made a change like moving to a location that has services included. Have you made any changes since you last accessed your rewards? Most commonly it comes up when you use the wrong ID to log in. I would make sure you are using the Primary Xfinity ID for your account when trying to login to Xfinity.com/rewards 

 

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1 year ago

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