Rewards not working

I redeemed the rewards on the site and received the email. I am a platinum rewards member and there is not an active peacock membership.

Step 1 below states to click the banner in Xfinity Assistant.  There is no banner. Looking at my redeemed rewards its shows as something I began processing on and tells me to close the window and open Xfinity assistant and click the banner. Again, no banner to be clicked.

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Here’s how to enjoy Peacock Premium

Get ready to enjoy exclusive content by completing your Peacock Premium activation!

Follow these simple steps to activate your reward:

1. Sign into Xfinity Assistant and click Activate Now on the Peacock banner. This will redirect you to Peacock's website.

2. If you had a Peacock account, enter your existing email and password. If not, sign up with your email address.

3. Click the Log In button, follow the prompts, and that's it! Your Peacock Premium is now activated.

Thank you for those details, and for sharing the photos, @Nikolasmor! Not to worry, we can help. Let's take a closer look together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message