Rewards not working "We can't offer you rewards right now, your account isn't eligible to join this program"

I should be able to access rewards, but I get this error every time. I pay for xfinity internet and am using my primary account, but it won't let me into my rewards.

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Responses

CCJamie

Problem Solver

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322 Messages

3 years ago

@user_71b0e6 Sorry to hear you are having trouble signing up for Xfinity Rewards, have you tried clearing cache & cookies on your web browser, or have you tried a private/incognito web page to see if you can then sign up?

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user_71b0e6

Visitor

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2 Messages

@XfinityJamie I tried both, neither worked.

3 years ago

0

XfinityNico

Official Employee

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553 Messages

We can certainly assist with getting your rewards page to work. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

3 years ago

0

Customer Service

user_71b0e6

Rewards not working "We can't offer you rewards right now, your account isn't eligible to join this program"

CCJamie

user_71b0e6

XfinityNico

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