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cjh9123
1st Topic

3 Messages

Tuesday, August 1st, 2023 12:31 AM

Closed

Rewards not showing up

I got several e-mails saying that I am gold tier and I can redeem rewards through xfinity.com/rewards.

When I try to see the rewards, I was taken to multiple attempts to log in, and then on the rewards page, nothing shows up.

I see the movie rewards banner on the top, but below that, I get a blank page.

I tried to delete myself from rewards and re-enroll, but when I click my account, blank page shows up for that too.

This started to happen after I moved to another address and would like to get help on seeing the rewards again.

Thanks.

Question

 • 

Updated 

2 years ago

271

2

0

XfinityVianney

Official Employee

 • 

2.1K Messages

2 years ago

Hi, @cjh9123. Thank you for reaching out. I hope you are having a great day. I see you're having some hiccups with accessing Xfinity Rewards, and I apologize for the trouble. I see the site is letting you log in, but you get a blank page. I have seen others report this before, and we've been able to get it cleared up. I am confident we can do the same for you. Let's ensure your using the Primary User ID as we get started just to be safe. Can you visit this link https://idm.xfinity.com/myaccount/lookup?execution=e1s1, follow the prompts, and confirm if it matches the Xfinity ID you used to log in? Have you tried clearing cache/cookies, or even using a private/incognito tab as a test?

1

0

cjh9123

3 Messages

@XfinityVianney​ Thank you for the fast response. I used the link and used my address, but unfortunately, it says "We don't recognize that address. Please try again."

I've used my mobile phone and came to this address verification again, and it gave me the same error.

Also, I already tried using incognito tab, clearing cache, used different browser, used PC, Phone App, Phone browser, etc and still have the same error.

2 years ago

0

XfinityVianney

Official Employee

 • 

2.1K Messages

2 years ago

@cjh9123 Thanks for the update. I retested the link again on my end, and I didn't have any trouble. Can you please visit the Find or Change Your Xfinity ID overview here https://www.xfinity.com/support/articles/how-to-change-your-username. Under Find your Xfinity ID, there should be a link to the Xfinity ID Lookup Tool as well. Can you visit this page and check the link there? Have you ensured you updated the browsers on your devices? 

2

0

cjh9123

3 Messages

@XfinityVianney​ Still I cannot look up my ID using the address, but I was able to find ID using my e-mail.

It seems like I have two accounts - one primary and one member.

However, I can confirm that I logged into primary account and still I cannot see any rewards.

Screenshot here: https://imgur.com/a/PHovy6M 

2 years ago

0

XfinityVianney

Official Employee

 • 

2.1K Messages

Based on everything you've stated and what I see @cjh9123, you should have no problems getting access. I'll dive in further on my end. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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