Good afternoon, and thank you for taking the time to reach out to us today. We are aware of the Peacock Premium activation issues some of our customers have been experiencing and are working on a resolution as quickly as possible. While a permanent fix is being worked on, we encourage our customers to open the XFINITY Assistant and click the Sign In option. Once signed in, a banner should appear at the top of the chat. If the banner is not listed, please try again at a later time. We'll follow up with you once we have more details to share. We apologize for any inconvenience this may be causing you.
XfinityRaf
Official Employee
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963 Messages
2 years ago
Good afternoon, and thank you for taking the time to reach out to us today. We are aware of the Peacock Premium activation issues some of our customers have been experiencing and are working on a resolution as quickly as possible. While a permanent fix is being worked on, we encourage our customers to open the XFINITY Assistant and click the Sign In option. Once signed in, a banner should appear at the top of the chat. If the banner is not listed, please try again at a later time. We'll follow up with you once we have more details to share. We apologize for any inconvenience this may be causing you.
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XfinityJoshuaG
Official Employee
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331 Messages
2 years ago
Hi there @lisatan22 are you able to activate the offer now? I have reports that our customers are able to apply it now.
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