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Phrakk
1st Topic

2 Messages

Friday, February 16th, 2024 3:10 PM

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Rewards never show up for me

Platinum member. I get emails saying there are rewards.  They never exist in my account.  Haven’t seen anything since two years ago. What gives? Is this the worst reward program ever?

Question

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Updated 

1 year ago

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XfinitySara

Official Employee

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1.8K Messages

1 year ago

Hello, @Phrakk! Thanks for creating a post regarding your Xfinity Rewards concerns. It just sounds like there's an issue with viewing rewards on your particular account as this is not a known issue. May I ask what troubleshooting, if any, you've attempted so far (i.e. signing completely out of your account, clearing cache and cookies, using a different web browser, etc.)?

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Phrakk

2 Messages

@XfinitySara​ this has been on going for months from different browsers, mobile/computer, etc.  cache has been cleared since for other reasons. It’s an issue with the system.  For example, I should have rewards I can redeem right now as a platinum member but don’t. 

1 year ago

0

XfinitySara

Official Employee

 • 

1.8K Messages

Thanks for those details, @Phrakk! We may need to submit a ticket on your behalf to our Rewards team, which I'm happy to do for you. Could you please send our team a direct message to get started?

 

To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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