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Wingnutters
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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3 Messages

Sunday, June 11th, 2023 7:48 PM

Closed

Rewards missing

We went to sign up for rewards so we can claim peacock, since it's to be offered for long time subscribers. However, we're not being show all our years as customers. We've been double digits. Forcing people to pay more for already too high prices is ridiculous. We're definitely looking into cord cutting, now! 

Question

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Updated 

2 years ago

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CCBrian1

Contributor

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367 Messages

2 years ago

Hello @Wingnutters , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response. I understand you are having issues with your Xfinity rewards not showing all your years as customer with us. I know I would be reaching out as well. We now have given you a way to get this corrected. I have a link for you to visit, xfinity.com/support/rewards . We walk you through the steps. If you have any issues we can certainly help. Would you be able to check the link and steps and let me know an update? 

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user_ea4f32

Visitor

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1 Message

2 years ago

I am also having issues viewing my rewards. It says "we can't offer you rewards right now" also says my account isn't eligible, but I've been a customer since 2021

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XfinityBenjaminM

Official Employee

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2.1K Messages

@user_ea4f32 Hello! Please send us a Private Message with your full name and address so that we can take a closer look at your Xfinity Rewards. Here are instructions on how to send a PM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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